Frequently Asked Questions

We proudly offer doorstep delivery to 150+ countries across six continents. Whether you’re in Paris, Perth, or Portland, your jewelry will be shipped seamlessly to your address.

Key Details:
🌍 Worldwide Reach: Covers most destinations (exceptions: sanctioned regions*)
📦 Customs-Ready: Packages include required documentation for smooth clearance
⚡ Local Partnerships: Expedited delivery via regional carriers (DHL, FedEx, local postal networks)
💎 Guaranteed Care: Every order is insured and hand-delivered to ensure pristine condition

*Restricted areas updated quarterly in compliance with international trade laws.

1️⃣ Check Product-Specific Timing
→ Locate the above the Add to Cart button on any product page
→ Displays:

• Production time (if handmade-to-order)

• Region-specific shipping windows

2️⃣ General Guidelines

Key Notes

⚠️ Critical Reminders:

• Custom Orders: Add 3-5 business days for personalization/crafting

• Peak Seasons: Holiday periods may extend timelines by 5-7 days

• Live Tracking: Sent via email once your order ships

📌 Please note: Delivery estimates exclude potential carrier delays (customs, weather, etc.). We recommend ordering 10-14 days earlier for time-sensitive occasions.

Our shipping fees are location-based and calculated in real-time at checkout. We partner with trusted carriers to balance affordability and speed, ensuring your jewelry arrives safely and promptly.

Key Details:
🌎 Global Transparency:

• Fees range from 0(freeshipping)∗∗to∗∗9.99USD depending on your country

• Free shipping automatically applies to orders over [99] USD (or region-specific thresholds)

⚡ Budget-Friendly Options:

• Standard (12-16 days): 7.99 USD

• Express (9-12 days): 10.99 USD

Absolutely! Your treasure’s journey is fully traceable. Here’s how it works:

✨ Real-Time Tracking Access

1. Instant Notification: Receive a tracking link via email/SMS the moment your order ships

2. 24/7 Monitoring: Click the link to see:

   • Live location updates

   • Estimated delivery date

   • Carrier contact details

⏳ Tracking Activation Timeline

• Allow 1-3 business days for tracking to activate (carrier logistics scanning)

• No updates after 72 hours? Contact us immediately for investigation

🔍 Pro Tips
✅ Check spam/promotions folders if email is missing
✅ Use our Track My Order portal for instant status checks
✅ Email us with your order # for voice-assisted tracking

Tax/duty requirements vary by destination. Below is our region-specific breakdown:

🌍 Region-Specific Rules

1️⃣ Pre-Paid Duties & Taxes (No Hidden Fees)
Applies to: EU, UK, Australia, Malaysia, Mexico, Monaco, New Zealand, Norway, Saudi Arabia, UAE
✅ Guaranteed Clearance:

• All import fees are included in your final price

• No additional payments upon delivery

• Compliant with INCO Terms 2020

2️⃣ Hybrid Option (Canada Only)
🇨🇦 For Canadian Orders:

• Duties: Included in checkout price

• Taxes: Choose either:

  • Option 1: Pay taxes now (guaranteed rate)

  • Option 2: Pay taxes at delivery (rates subject to change)
    ⚠️ We cannot refund/reimburse taxes paid post-checkout

3️⃣ Flexible Payment (Other Countries)
🌏 All Other Destinations:

• Full Pre-Payment: Duties + taxes included at checkout
  OR

• Post-Delivery Payment: Settle directly with customs
  ❗ Key Notes:

• Pre-paid fees are fixed; post-paid fees may vary

• We don’t control/negotiate post-checkout charges

📝 Universal Policies

• Non-Refundable: Taxes/duties and shipping costs cannot be refunded

• Documentation: Commercial invoices included per WTO standards

• Pro Tip: Use our Duty Calculator for estimates

🗺️ Compliance Quick-Reference Table

⚠️ Critical Reminders

• Legal Compliance: All orders declare accurate HS codes and values

• Customer Responsibility:

  • Research local import regulations

  • Contact customs for ambiguous fees

  • Download Invoice post-purchase for clearance

Need Assistance?
Contact our trade compliance team:
📧 contact@etherealcycle.com 

To ensure the safest handling of your jewelry, all orders are carefully packaged and dispatched Monday through Friday during regular business hours. 

Weekends/Bank Holidays: No shipments processed (e.g., Christmas, New Year’s Day, national holidays)

📆 Holiday Impact:

• Orders placed during holidays will ship the next business day

• See Holiday Calendar for region-specific closure dates

We’re sorry for the confusion! Let’s resolve this step-by-step:

1. Immediate Actions

🔍 Double-Check These Spots:

• Porch/yard hiding places (under mats, behind planters)

• Mailroom/leasing office (for apartments)

• Neighbors/household members

• Parcel lockers (if applicable)

📦 Carrier-Specific Guidance:

2. Escalate to Us

If the carrier confirms delivery but you still can’t locate it:

1. Email contact@etherealcycle.com with:

   • Order number

   • Carrier case ID (from your inquiry)

   • Photos of your property’s delivery area

2. Our team will:

   • Initiate carrier investigations

   • Provide GPS proof of delivery (if available)

   • Liaise with local driver/depot

Policy Transparency

⚠️ Important: Per our terms and carrier agreements, we cannot issue refunds or reshipments for packages marked "delivered." However, we’ll fully support:

• Carrier claims processes

• Police reports (for suspected theft)

We’re Here to Help

“Over 95% of ‘missing’ packages are recovered within 7 days. Let’s work together to find your magic!”
Email contact@etherealcycle.com

Absolutely! Tracking delays are common as your order begins its journey. Here’s what to expect:

Tracking Activation Timeline

💡 Pro Tips

✅ Check Back Tomorrow: Most carriers update scans overnight
✅ Verify Address: Ensure your shipping details match your carrier’s system (e.g., "St" vs "Street")
✅ Carrier Apps: Download your carrier’s app (DHL/FedEx/USPS) for instant push notifications

⚠️ When to Contact Us

Reach out to contact@etherealcycle.com if:

• No updates after 4 business days

• Status shows "Label Created" beyond 72 hours

• Delivery date passes without resolution

We’ll:

1. Contact the carrier for internal tracking

2. Provide GPS scan verification (where available)

3. Escalate priority investigations

✨ Why Delays Happen

• Handmade Care: Custom pieces require extra packaging time

• Carrier Backlogs: High-volume periods (holidays/weather)

• Customs Pre-Clearance: International orders may pause scans during documentation

“Good things take time – your magic is worth the wait!”

We want you to adore every piece! While most items can be returned, please review these guidelines carefully:

✅ Eligible Returns

• Timeframe: 30 days from delivery date

• Condition: Unworn, undamaged, with original packaging and intact return labels

• Full Sets: Multi-piece orders (e.g., necklace + earrings) must be returned together

🚫 Non-Returnable Items

• Final Sale Collection

• Custom/Made-to-Order Collection

• Products with altered/torn labels

• Gift cards or promotional items

🔁 Return Process

1. Initiate Request: Email contact@etherealcycle.com with order # + photos

2. Get Approval: Receive return authorization (RMA) within 24 hours

3. Ship Back: Use prepaid label (US/EU) or local drop-off

4. Refund: Processed within 7 days of receipt via original payment method

Please note that the return shipping fee will be your responsibility.

Ethereal Cycle: Where Earth’s Pulse Meets Cosmic Flow

For two decades, we’ve been weaving mineral wisdom into modern energy rituals. What began as a personal awakening to crystal vibrations evolved into curating conscious conduits between Gaia and stardust seekers.

Our Eternal Covenant

🌀 Energy Never Lies
Every Ethereal Cycle crystal carries imprints of:
• Moonlit Extraction at 7 family mines (no dynamite/child labor)
• Sonic Cleansing in Himalayan singing bowls for 72hrs

Why Our Frequency Differs

Your Choice Ripples Through Realms

Each purchase:
• Regenerates 3㎡ of mined land through our Earth Rematriation Project
• Funds crystal education for miners’ children
• Strengthens the cosmic-mineral-human trinity

💌 Need origin proof? Demand every seller’s Ethical Crystal Manifesto – Ours is here.

Become a Cycle Guardian

[ 🌍 Track Your Crystal’s Odyssey ]
[ 🔮 Download Charging Moon Calendar ]
[ ✨ Join Cosmic Accountability Pact ]

Struggling to trust other sellers?
Forward their ethics claim to contact@etherealcycle.com – we’ll share our verification framework.

Why "Cycle" Defines Us

"True sustainability isn’t just taking – it’s ensuring every stone’s energy completes its celestial circuit."
— Aria Solenne, Ethereal Cycle Founder

Choosing a crystal isn’t shopping—it’s soul-dowsing. In a world of infinite mineral whispers, how do you hear the one calling your name?

Why Crystals Choose Differently

Healing with crystals is a dialogue, not a monologue.
• Two people, same intention → Two unique crystal companions
• Your energy signature attracts what your higher self craves
• Trust the pull — it’s Earth’s way of saying, “This one’s for you.”

The Ethereal Selection Ritual

1. Still Your Storm
   Breathe deeply until your mind becomes a moonlit lake.

2. Invite Connection
   Hold the stone and whisper your intention (silently or aloud).

3. Decode the Signals
   • Warmth = Active energy exchange
   • Coolness = Calming presence
   • Pulsations = Frequency alignment
   • Tranquility = Soul-level resonance

Or Let Us Guide Your Journey

Our Crystal Test is a mirror to your energy blueprint.
• No overthinking — just intuitive nudges
• Tailored matches based on your current vibrational needs
• A starting point, not a prescription (you’re always the final guide)

Why This Matters

Crystals aren’t tools — they’re teachers.
The right one doesn’t just heal; it reveals.

[ 🌌 Take the Crystal Test ]
[ 📜 Learn the Language of Stones ]

1. Cleanse Its Journey
   Clear residual energies with moonlight, sound, or sacred smoke.

2. Infuse Your Purpose
   Whisper your intention while holding the crystal over your heart.

3. Begin the Dialogue
   Wear it, meditate with it, or let it anchor your sacred space.

Intentions are energy blueprints — they shape how your crystal amplifies your path.

• For Grand Visions
Daily actions (e.g., meditating) that build toward lifelong goals
• For Present Moments
Immediate shifts (e.g., gratitude) to elevate your now

Hold your crystal, speak your truth, and let Earth’s wisdom magnify your focus.

There’s no script — only your intuition and the crystal’s whispers.

Our Beloved Rituals:
• Meditative Anchors
Hold them during stillness to amplify inner journeys.
• Energy Grids
Arrange them in sacred geometry to manifest intentions.
• Portable Guardians
Carry them in pockets or bags for on-the-go alignment.
• Body Harmony
Place them on chakras during rest or yoga flows.
• Space Alchemists
Let them radiate positive frequencies as living décor.

Crystals amplify energy — but they’re mirrors, not magicians.

To Reawaken the Dialogue:

1. Clarify Your Signal
   Set daily intentions and align your actions.

2. Clear Static
   Cleanse your crystal regularly to reset its resonance.

3. Trust the Unseen
   What you need may arrive in unexpected forms.

Why Silence Isn’t Failure

• Energetic Detox
Facing shadows is part of the healing spiral.
• Divine Timing
Crystals deliver messages, not miracles.
• Expanded Possibilities
Wealth might mean a promotion — or a bold new path.

The Ethereal Promise

Your crystal is always listening. Sometimes the loudest messages come through quiet whispers.

[ 🌿 Reconnect with Your Crystal ]

Start with one ally. Let its energy become your second language.

The Ethereal Way:

1. Solo Journey
   Work with one crystal for 10 days.

2. Observe Subtleties
   Notice shifts in your mood, focus, and energy flow.

3. Build Your Symphony
   Once attuned, introduce complementary crystals.

Why Patience is Power

• Deeper Bonds
Solo time fosters intimate crystal connections.
• Clear Signals
Isolating energies helps you decode their unique whispers.
• Layered Harmony
Gradual integration creates a balanced energy orchestra.

A sacred space isn’t about perfection — it’s about presence.

Simple Steps to Begin:
• Choose Your Corner
A windowsill, a quiet nook, or a tree’s embrace.
• Infuse Your Essence
Add crystals, candles, or relics that whisper to your soul.
• Return Regularly
Let repeated rituals charge the space with your energy.

Why It Works

• Energetic Echo
Each visit layers the space with calming resonance.
• Subconscious Anchoring
Your mind learns: “Here, I am safe to unfold.”
• Minimalist Magic
Even one crystal can transform a corner into a portal.

The Ethereal Promise

Your sanctuary grows with you. Start small — a single stone, a deep breath, a moment of stillness.

[ 🌌 Explore Sacred Space Ideas ]

Your crystal journey is just beginning.

Continue the Exploration:
• Join Our Cosmic Circle
Follow @EtherealCycle on Instagram, Facebook, and Pinterest for daily mineral wisdom.
• Unlock Hidden Layers
Explore our blog for crystal rituals, moon cycles, and energy alchemy.
• Master the Craft
Discover our book, Ethereal Codes, a guide to living in crystal consciousness.

Why Stay Connected?

• Daily Doses of Magic
From crystal grids to astral attunements.
• Community of Seekers
Share stories, ask questions, grow together.
• Ethereal Exclusives
Early access to moon-charged collections and workshops.

The Ethereal Invitation

Your path is unique, but you don’t walk it alone.

[ 🌠 Follow Our Journey ]
[ 📖 Explore Ethereal Codes ]